Web Hosting Policy

TERMS AND CONDITIONS

Last updated: Dec 2023

Please read these terms and conditions which govern the use of this website (including any sub-domains, unless expressly excluded by their own terms and conditions).

Your access to and use of this Service is conditioned on your acceptance of and compliance with these Terms. These Terms shall apply to all visitors, users and others who access or use the Service. 

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service. 

When using this website and our Services, please refer to our privacy policy here https://www.podtech.co.uk/privacy-policy/

DEFINITIONS

“Content” means any content, writing, images, or other information published on this Service.

“Terms” means these terms and conditions.

“Service” means the website including all pages, subpages, blogs, forums, and other connected internet content whatsoever.

“Student’’ means both students and users of the Service.

“Products” means the goods and products (tangible and intangible) offered on the website.

AGREEMENT

By using this website, you acknowledge that you have reviewed, considered the Terms of this Agreement, and understand the same and agree to be bound by it. If you do not agree with these Terms or do not intend to be bound by it, you must cease the use of this website immediately. Furthermore, you shall be subject to all guidelines that are applicable to such services. Please note that any participation in this Service shall constitute your acceptance of this Agreement. 

By using this website and agreeing to the Terms herein contained, you represent and warrant that you have the legal capacity to accept these Terms. 

ABOUT US

PODTech, formally Pink Orange Designs (hereinafter referred to as POD) offers a Web Hosting Service (hereinafter referred to as Hosting) which may be purchased annually or monthly. 

PAYMENT AND BILLING

All payments are made through a third-party provider: GoCardless. 

You agree to be bound by its terms which may be found here https://tinyurl.com/3h93tcp7

If you access the Service or purchase any Products, you agree to pay the full price as at the time of purchase.

The total price shall include all applicable taxes as of the time of purchase.

The available payment options automatically renew either on an annual or monthly basis. You may cancel at any time up to seven days before the renewal of the plan. 

All cancellations shall be subject to your bank’s direct debit policy.

REQUIREMENTS AND RENEWALS

Hosting plan renewals shall be made regardless of course completion unless cancelled following the correct procedure.

Clients may only have one website per Hosting plan.

Clients may also purchase additional Hosting plans, this can be done by contacting simon@podtech.co.uk or via the web hosting page here https://podtech.co.uk/digital-services/web-hosting/.

Where subsidised Hosting is applicable, subsidised hosting is limited to one per person or organisation. If you have already received subsidised web hosting you may only be eligible for subsidised Hosting again at the sole discretion of POD.

Hosting prices are stated on https://podtech.co.uk/digital-services/web-hosting/ and POD reserves the right to amend hosting costs up to seven days before the renewal of the next payment cycle. Notice shall be served to the email address used for signup. POD shall not be held accountable for emails not checked within this time. The client reserves the right to appeal this increase within thirty days from the notice email.

THIRD-PARTY HOSTS AND LINKS TO OTHER WEBSITES

POD’s Services may contain links to third-party websites or Services that are not owned or controlled by POD. POD has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that POD shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or Services available on or through any such websites or Services. 

POD undertakes to provide accurate information at all times. Notwithstanding, POD does not guarantee the reliability of any information relating to the Services provided by third-party websites. 

HOSTING PLAN SPECIFICATIONS 

Hosting plan specifications may be found here  https://podtech.co.uk/digital-services/web-hosting/.

Hosting plan costs may be found here https://podtech.co.uk/digital-services/web-hosting/.

DOMAIN

Upon request, hosting plans may come with one free temporary domain per hosting plan only. This is optional and must be requested by the student. Temporary domains shall appear as shown below and only the number will change:

simonb209.sg-host.com

Clients cannot have their own unique temporary domain and a subdomain on the Hosting plan. Your plan only has availability for one domain or subdomain. Please note that temporary domains may differ from the example given above. 

POD may advise on domain purchases and how to connect these domains to your Hosting plan. Please note that charges may apply.

TROUBLESHOOTING, FIXES AND REPAIRS

Hosting plans are managed by POD. All correspondence regarding hosting issues must be made through the hosting plan manager at simon@podtech.co.uk.

POD shall not be held responsible for loss of functionality, damages, data breach or malware of any kind in relation to your website and/or hosting services taken. For your security and to protect your personal data, please note that POD will not request access to any third-party domain provider accounts which you may have.

Hosting plans do not include any maintenance of the website. If your website needs fixing, we may assist with resolving the site’s issue. However, POD is under no obligation to repair your website. Website repairs may be chargeable. This may be taken out as a one-off or as a monthly retainer. Hourly rates for fixes will be confirmed in advance and a deposit may be required.

Included in your plan is server rollback. Once every 24 hours your website will be backed up automatically and held on POD servers for one month. If you are experiencing issues with your website, contact the POD support team via email and they will roll your website back to a previous backup. IMPORTANT: Any data past the date of the backup will be lost. POD can not be held responsible for any loss of website data.

Repairs to the site which fall outside of POD’s expertise may be referred to third-party developers. POD is under no obligation to cover the costs of these fixes.

CANCELLATION 

POD reserves the right to cancel any Hosting plan without cause. POD must provide seven days’ notice before cancelling any plan and this plan shall terminate at the end of that respective payment cycle. Any breach of POD’s terms and conditions may result in the immediate cancellation of your hosting plan which may result in the loss of website data.

If POD hasn’t received any correspondence from a client within the seven-day notice period or is unable to reach a solution on payment the Hosting plan will be cancelled and the data will be removed from the server. This may result in the loss of website data.

Once the data has been removed from the server, the data may be retrievable for up to thirty days. A third-party contractor may be brought in to complete the work and charges to reinstate the data may apply. Any additional costs incurred to retrieve the website data must be paid in full prior to the work being done. POD cannot guarantee that data shall be retrievable within this thirty-day period. 

Cancellations to your plan must be made in writing to: simon@podtech.co.uk. Failure to do so may result in your next payment cycle being due or a twenty pounds administrative fee being applied. 

If temporary domains are being used for web builds, these domains will need to be included in the cancellation email.

Your first month’s renewal can only be cancelled seven days before the next payment is due.

Any payments that are debited because of not following the cancellation process may not be refunded and/or an admin charge of twenty pounds may be applied. Please note that an admin charge of twenty pounds may also be applied for any other late payments or where your account needs to be terminated for any other reasons outside of and contrary to the terms of the agreement.

INTELLECTUAL PROPERTY OWNERSHIP

POD shall retain ownership of all Content whatsoever included on the website other than content uploaded by users.

You are granted a limited license only, subject to the terms contained herein. Nothing on this website shall be construed as granting any license or right to use any intellectual property displayed on the website without obtaining the prior written consent of POD.

You shall not reproduce or distribute POD’s intellectual property or use its intellectual property for any unlawful purpose.

ELECTRONIC COMMUNICATIONS

You consent to receiving electronic communications and you agree that all agreements, notices, disclosures and other communications POD provides to you electronically, via email and on this website, satisfy any legal requirements that communications must be in writing.

CHANGES

POD reserves the right, at its sole discretion, to modify or replace these Terms at any time. By using this website, you are expected to review these Terms on a regular basis. Where a revision is material, POD will try to provide reasonable notice prior to any new terms taking effect. What constitutes a material change shall be determined at POD’s sole discretion.

Availability, Errors and Inaccuracies

POD is constantly updating Our offerings of Products on the Service. The Products available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Products on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

INTERRUPTIONS AND RESTRICTIONS

POD may from time to time interrupt your access or your visitor’s access or use of this website to perform some maintenance or emergency services and you agree that POD shall not be held liable for any damage or loss which may arise thereof.

POD reserves the right to, at its sole discretion, terminate your access to this website and the related Service or any part thereof at any time, for any reason and without notice.

SUBSIDY APPLICATION

Clients on the PODTech Subsidy programme shall have a subsidised rate for the first 12 months of their web hosting. Each plan will be reviewed on an annual basis and such subsequent renewals may be increased to match PODTech’s regular web hosting service.

Clients on the subsidy may be required at any time to provide evidence of low income by emailing simon@podtech.co.uk their most recent payment statement from Universal Credit. Clients may block out their finances, but their full name and address must appear on the document as well as any named parties and transactions. Any documentation shall only be used to verify their income support status, no copies will be made, and the document shall be immediately deleted. Failure to provide a current Universal Credit statement will result in the plan being changed to a Business Hosting plan and the client subject to pay rates outlined in these plans.

Multiple missed payments on the Subsidy Plan will result in the closure of your website. This is at PODTech’s discretion.

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